Frequently Asked Questions
Everything you need to know about your MARAIS experience.
What is the standard shipping timeframe for MARAIS orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return and exchange policy?
MARAIS accepts returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached and original packaging included.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are the items on MARAIS authentic?
Every product curated by MARAIS is 100% authentic. We work directly with designers and authorized distributors to ensure the highest standards of luxury and quality.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international customs and duties coverage?
For most international orders, duties and taxes are calculated at checkout. This ensures a seamless delivery experience with no unexpected fees upon arrival.